FREQUENTLY ASKED QUESTIONS

What area do you service?

We service all 5 Boroughs of New York City and New Jersey (Limited Areas)

Are you Insured & Bonded?

Yes, we are Insured, Bonded & Certified

Do your cleaners speak English?

Yes, Our cleaners speak English.

What if I am not happy with the job?

We encourage you not to keep it to yourself! call our customer service immediately to let us know of the problem.

What if I have Pets?

Good Impressions is pet friendly.However, we prefer you to mention this to us during the booking process so we can be prepare to serve you better.We strongly suggest to customers with pets to be present at home at the arrival of our cleaners.

Can I tip the cleaner?

Yes, you can if you are pleased with his or her job.

What type of Payment do you accept?

We accept Cash,Credit Cards, Checks (There will be a charge of $30.00 for any returned check)

Will I get the same cleaner all the time?

Absolutely, We always provide our customers with the same cleaner, unless your cleaner is on vacation. A replacement will be immediately assigned with your approval.

Do you do laundry?

Yes, we do laundry only as a courtesy to our customers, however we are not responsible to any damage that might occur. Please note that we extend this courtesy only if the washing equipments is in your apartment or in the building.

Can I reschedule or cancel my appointment?

Yes, customer can reschedule or cancel within at least 24hrs notice. Any last minute cancellation is subject to $20.00 charge.

Will I be reimbursed if anything in my office or house is damaged by your cleaner?

Yes.Only after evaluating the claim and it is determined that we are responsible for the damage.

Do I have to be home before, during and after the cleaning

For new customers, we strongly recommend you to be present when Good Impressions arrives. However, it is not necessary to stay home during the cleaning. We advise that you should be there when cleaning is completed to ensure your satisfaction and to sign our release form.

Do you provide the cleaning supplies?

When it comes to supplies, there are three options: 1. Customer can provide their own cleaning supplies. 2. Good Impressions can provide cleaning solutions like floor cleaners, all purpose cleaners, furniture cleanes, etc, while the customer provides cleaning equipment like a mop, a broom, vacuum cleaner, etc. 3. This is the best option, we will bring all the solutions and top of the line equipment. All you have to do is open your door for us. Please click here for more information about our supplies.